Terms and Conditions
Please Read Carefully. By making a purchase on our website, you are agreeing to the terms below.
Securestub.com is a private ticket broker. Most of the tickets we sell are over the face value printed on the tickets. We are not affiliated with any artist, venue, sports team, promoter, or TicketMaster. We provide you with the service of finding tickets that are typically not available through normal channels. Since you are buying from an independent professional ticket broker, all tickets are subject to a substantial service charge that reflects the difficulty in finding these seats for you. In most cases you will be paying over face value for your tickets, but there are also serveral cases where we sell tickets below face value.
Refund and Exchange Policy: We do not offer refunds, exchanges, or cancellations. If the event is cancelled and not rescheduled you will be given a refund minus the cost of shipping and minus 10% of your total cost which covers our cost of processing the credit card and returning the tickets. If the event is cancelled and rescheduled for a new date the tickets will be good for the new date. No refund will be given. This is necessary because we have purchased tickets from various sources on your behalf and we are unable return them as well. No refunds will be given even if you can't attend the new date or time. If this happens we would be glad to try to sell the tickets for you at the current market price. The current market price, could be less than what you originally paid. All tickets for a rescheduled event will be valid for the new date or time. Event dates and times printed on the face of the tickets are always subject to change. This can be especially true for sporting events that are subject to television scheduling conflicts. It is important that you check with the local media to assure that you arrive at the correct time and date. This holds especially true with the NFL's new flex scheduling policy which picks the best games each week to be played on prime time television. We are not responsible if the date or time changes for concerts or any other event. Please check the local newspaper to verify the time and date of each event.
Processing Your Order: You will receive an e-mail immediately after you place your ticket request. This email confirms that we have received your request. This does not confirm availability or prices. It only indicates that we have received your request for those tickets. All orders placed ARE ONLY A REQUEST for the tickets. By placing this request you are agreeing to let us charge your credit card for the requested amount. If the original seats you requested are not available we will try to contact you to find replacements. If we can't reach you via phone or email you may be sent similar tickets that are equal or better than the seats originally requested. A better seat is a seat that would be a lower row or a seat that moves you closer to the stage for concerts or theatre. For sporting events a better seat would be a seat with a lower row or something closer to the center of the event. We would rather not do this without talking to you so please provide as many contact phone numbers as possible so that we can contact you if replacements need to be found. You will receive an additional email once your order has been filled. Just because you have not yet received an order confirmation does not mean that we have not begun performing our service or already purchased the tickets you requested on your behalf. Never assume your order is cancelled simply because you have not yet been contacted by us. We reserve the right to cancel any order that we deem necessary to cancel. Online orders placed over the weekend or after 3:30 PM CST weekdays will most likely not be processed until the next business day.
Prices and Seating: All Prices are guaranteed at the time the order is CONFIRMED and PROCESSED by our office. Since tickets are bought and sold on an open market, prices are subject to change at any time. If the price has risen or a seat assignment is not available, you will be contacted ASAP. Our ticket inventory is not 100% real time; therefore, all tickets are subject to availability and change. If this happens, we will make every attempt to contact you. If we can't reach you, you we will place you in seats that are similar or better. Remember, online orders placed after 3:30 PM CST weekdays or on weekends may not be processed until the next business day. When checking out, please leave your home phone number, work phone number, cell phone number, and email address in case we need to reach you. This information will not be shared with anyone else. Please check your tickets carefully once they arrive. Any discrepancies need to be brought to our attention within 48 hours after receiving your tickets in order to ensure the error can be fixed. Due to American Express charging merchants high fees to use their card, we also reserve the right to NOT accept American Express credit cards for orders over $1,000.
Speculation Orders: Speculation orders are orders that do not specify an exact section or row. For example, a speculation order may read "35-50 Yard Line" under the Section Heading and may say "Any" under the Row Heading. This means that you are guaranteed seats between the 35-50 Yard Line in any row for this particular event. For concerts a Speculation order may read "Main Floor" under the Section Heading, and �1-10� under the Row Heading. That means your seats would be on the Main Floor and in the first 10 rows. Speculation Orders with ticket groups of 2 are guaranteed to be together. We do not guarantee that any other quantity will be consecutive. We will make every attempt to group seats according to the requested quantity, but can't guarantee this with groups of 3 or more.
Delivery: All deliveries are made via Fed Ex. All Fed Ex deliveries will require a signature. If you want your package to be delivered without a signature you will have to call us before you make your purchase and request that we deliver your package without requiring a signature. WE ARE NOT RESPONSIBLE FOR ANY LOST OR STOLEN PACKAGES IF YOU DECIDE TO REQUEST DELIVERY WITHOUT SIGNATURE. There are no refunds for any lost or stolen packages. If you fail to request delivery without signature, you will be required to sign for your tickets. You will receive a Fed Ex tracking number once your package ships. The Fed Ex tracking number serves as proof that the tickets were delivered to the address you requested.
The credit card billing address you provide must match the shipping address. We will only ship tickets to the same address that your credit card billing statement goes to. You must agree to provide us with a secure delivery location and authorize anybody at that address to act as your agent and accept delivery of the package for you. If for any reason your tickets are returned to us or could not be delivered, we will attempt to contact you to arrange for another delivery attempt. If tickets are returned to us, you will be charged for shipping again. If you are unavailable or you refuse delivery of your tickets we will place the tickets back for sale on consignment and act as your agent to attempt to recover some or all of your costs. You have the right to set the asking price for your tickets however if no communication can be made we will price them appropriately to attempt to recover as much of your money as possible. This may be substantially less than you paid in some cases in an attempt to get you something for your tickets instead of having them expire worthless. However, if the tickets are not sold by the event date, we will return your tickets to you shortly after the event. It is always in your best interest to remain in contact with us regarding the pricing of your tickets. You also have the right at any time to request your tickets to be sent back to you prior to your event date. Simply request your tickets to be shipped in a manner that will get them back to you in time for your event. Please take into account any potential delays such as adverse weather conditions as we are not responsible under any circumstances for timely delivery of your consignment tickets. Fed Ex DOES NOT deliver on Sunday and does not delivery on Saturday unless you pay for Fed Ex Saturday shipping. If purchasing tickets on Friday for an event that Saturday, you must choose the Saturday delivery method. Tickets purchased after 3:30 PM CST weekdays will not be sent out until the following business day. Tickets purchased after 3:30 PM CST on Friday will be sent out on Monday. Please keep this in mind when selecting your delivery option. If you need tickets delivered on Saturday, you must select "SATURDAY DELIVERY" which costs more because Saturday is not within the normal Fed Ex delivery schedule. There are no Sunday deliveries. Fed Ex WILL NOT ship to a P.O. Box. If your billing address is a P.O. Box, please call our office before placing your order. The highlighted tickets can be picked up at our Omaha office.
IMPORTANT: The new NFL scheduling policy may effect the date and time of your NFL game. The NFL is going to start changing the dates and times of games to make sure that the best NFL games are televised on the prime television spots. Please check your local listings the week of the football game to confirm the date and time. We are not responsible for NFL game times and changes. NO REFUNDS will be offered if a game date or time is changed and you can't attend. We can try to resell your tickets for you, but we do not guarantee any sort of refund or that we will be able to get you back the price you paid for your NFL tickets. Please make sure your schedule is flexible when purchasing NFL Football tickets for games during these weeks.
Lost, Stolen, or Damaged Tickets: When you receive your tickets keep them in a safe place. Tickets cannot be replaced if they are lost, stolen, or damaged. Please note that direct sunlight or heat can damage some tickets.
Limitations of Liability: We are not responsible for providing transportation or reimbursement of travel related expenses under any circumstances unless those items are specifically included as part of a package. Nor are we responsible for any delay causing you to arrive late or miss your event for any reason. Any actions by our company that do result in you missing your event will be rectified with our liability not exceeding 100% of your total purchase price. We are not responsible for the actions of the crowd or any accident that may occur at any event. The tickets that you purchase from us are valid and if someone is sitting in your seat when you arrive it is your responsibility to ask them to move or ask an usher to seat you. In the event that any statement in any translated version of this web site conflicts with the English version, the statement in the English version shall prevail. Keep in mind many tickets are sold over face value. By making your ticket request, you are agreeing to all terms above and authorizing your credit card to be charged for the amount requested.
Your Access to and Control Over Information: You may opt out of any future contacts from us at any time. You can do the following at any time by contacting us via the email address or phone number given on our website. See what data we have about you, if any. - Change/correct any data we have about you. - Have us delete any data we have about you. - Express any concern you have about our use of your data. Security We take precautions to protect your information. When you submit sensitive information via the website, your information is protected both online and offline. Wherever we collect sensitive information (such as credit card data), that information is encrypted and transmitted to us in a secure way. You can verify this by looking for a closed lock icon at the bottom of your web browser, or looking for "https" at the beginning of the address of the web page. While we use encryption to protect sensitive information transmitted online, we also protect your information offline. Only employees who need the information to perform a specific job (for example, billing or customer service) are granted access to personally identifiable information. The computers/servers in which we store personally identifiable information are kept in a secure environment..